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#1081480 - 01/12/10 04:52 PM Re: My Fault or Bad Business? * [Re: DCHawk1]
RussianHawk Offline
Prairie Warrior

Registered: 10/01/05
Loc: Washington D.C.
I'm on the restaurant's side on this one (the guy doesn't have to be a dick and shout though). New Years Eve is a huge night and many places won't even allow walk-up business. I understand they didn't have to serve you the food, but they most likely bought a set amount to prepare a special menu and you not showing up would have cost them money. Not to mention all of the money they lost on drinks/wine etc that they expect people to buy on NYE.

If you gave them 48 hours advanced notice then I say you have beef. If you called the day of then it is on you IMO.

Even Pacha Mama's in Lawrence has a policy like this on certain nights like NYE and Valentine's Day.

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#1081481 - 01/12/10 04:54 PM Re: My Fault or Bad Business? [Re: 5DecadeHawk]
N00b Offline
Big Dipper

Registered: 05/11/06
I'd have told the credit card company that you called AND faxed a cancellation letter. It is your word against theirs that they actually got the fax.

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#1081482 - 01/12/10 05:51 PM Re: My Fault or Bad Business? [Re: N00b]
jhawks99 Offline
Defense

Registered: 12/03/05
Loc: Rebounds
When did you cancel? Hours or days ahead of time? Makes a difference. There used to be a lot of people that would make reservations at several restaurants for the same time on primo nights like NYE. Then decide at the last minute which place to go. This is why the restaurant put the policy in effect. If you gave them a couple days notice, they're being douchebags and should have either cancelled or told you to fax in a cancellation. If it was two hours, the fault lies with you.
_________________________
Defense. Rebounds.

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#1081483 - 01/12/10 06:33 PM Re: My Fault or Bad Business? [Re: pwhittemore]
jensen Offline
Crimson & Blue Blood

Registered: 02/05/04
Loc: Charleston, SC
Either eat your cake or send a letter to the general manager asking to be contacted. Yelling usually works. Sounds like you need to regroup.
_________________________
Bill Self: I�ll eat barbecue anytime. It makes no difference to me who prepares it, I�ll eat it.

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#1081484 - 01/12/10 06:52 PM Re: My Fault or Bad Business? [Re: jensen]
madcapper Offline
Crimson & Blue Blood

Registered: 10/13/04
Loc: center of nowhere
Geez, such small worries, what do you do for a living?
_________________________
I had my cat neutered and now he's a liberal

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#1081485 - 01/12/10 10:16 PM Re: My Fault or Bad Business? [Re: pwhittemore]
bpritchett Offline
Phog Fanatic

Registered: 06/24/05
Loc: Exile
Both.
_________________________
Whatever.

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#1081486 - 01/12/10 10:43 PM Re: My Fault or Bad Business? [Re: bpritchett]
sdoyel Offline
LIKE A BOSS

Registered: 09/23/03
Loc: Dallas
Show up in person to argue.
_________________________
F.O.E.
"We just say let your nuts hang...." -Darnell Jackson
#KUboobs

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#1081487 - 01/13/10 02:12 AM Re: My Fault or Bad Business? [Re: pwhittemore]
OREAD Offline
Crimson & Blue Blood

Registered: 03/29/05
A contract is a contract and they probably turned others away to accomodate you. I would send a letter (not a call) to the management and tell them it was your fault (and it was) but there was no need for the manager to rude about it and add insult to injury. Trying to tell them it wasn't your fault will just make them angry. Tell them you don't appreciate being talked to that way and who knows, maybe they'll offer you a little something to make nice, but maybe not.
_________________________
KANSAS RED LEGS, like the "Minute Men" of Lexington & Concord, never hesitated to meet the invader.

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#1081488 - 01/13/10 08:13 AM Re: My Fault or Bad Business? [Re: madcapper]
pwhittemore Offline
Satellite Coords Mod

Registered: 09/06/05
Loc: NYC
Quote:

Geez, such small worries, what do you do for a living?




I guess I'm not well enough off yet to where I can just brush off 400 dollars and say no big deal. I can pay it easily enough but still i'd like to have gotten something out of it. I could have bought two tickets to a Kansas game and paid for most of a roundtrip flight to Lawrence for that loss.

I may just give them one more call to say that I'm disappointed and hope that they don't treat future customers the same way.

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#1081489 - 01/13/10 08:44 AM Re: My Fault or Bad Business? [Re: pwhittemore]
madcapper Offline
Crimson & Blue Blood

Registered: 10/13/04
Loc: center of nowhere
Quote:

Quote:

Geez, such small worries, what do you do for a living?




I guess I'm not well enough off yet to where I can just brush off 400 dollars and say no big deal. I can pay it easily enough but still i'd like to have gotten something out of it. I could have bought two tickets to a Kansas game and paid for most of a roundtrip flight to Lawrence for that loss.

I may just give them one more call to say that I'm disappointed and hope that they don't treat future customers the same way.




I meant no offense was just curious.
_________________________
I had my cat neutered and now he's a liberal

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#1081490 - 01/13/10 08:50 AM Re: My Fault or Bad Business? [Re: madcapper]
CrimsonNBlue Offline
Tee Y

Registered: 10/04/05
Loc: KC, MO
pwhitt - for future reference

http://faxzero.com/
_________________________
"...in my opinion, the most prestigious chair in all of college basketball." -Bill Self

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#1081491 - 01/13/10 09:51 AM Re: My Fault or Bad Business? [Re: CrimsonNBlue]
pwhittemore Offline
Satellite Coords Mod

Registered: 09/06/05
Loc: NYC
Ha. Thanks. Maybe I should send em my cancellation fax today.

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#1081492 - 01/13/10 09:59 AM Re: My Fault or Bad Business? [Re: pwhittemore]
PHOGUSHER Online   content
Original AFH Gangsta

Registered: 11/01/05
Loc: Western Kansas Hinderlands
Quote:

Quote:

Geez, such small worries, what do you do for a living?




I guess I'm not well enough off yet to where I can just brush off 400 dollars and say no big deal. I can pay it easily enough but still i'd like to have gotten something out of it. I could have bought two tickets to a Kansas game and paid for most of a roundtrip flight to Lawrence for that loss.

400 bucks in New York is probably what ya pay for parking a month...but doesnt excuse that place screwing ya.....New York New York its a wonderfull town...400 bucks would have covered 8-10 nites at the Village Pourhouse to watch ole KU.......


Edited by PHOGUSHER (01/13/10 10:00 AM)
_________________________
No more .net hate. Just here to share incredible special moments with my Jayhawk brethren.

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#1081493 - 01/13/10 10:26 AM Re: My Fault or Bad Business? [Re: PHOGUSHER]
pwhittemore Offline
Satellite Coords Mod

Registered: 09/06/05
Loc: NYC
400 could easily have gotten me 10 trips to watch KU at the Pourhouse.
And madcapper, i'm a web designer.

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